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The Senior Customer Support Engineer will play a critical role in providing technical support and solutions to our customers, with a specialized focus on issues related to revenue recognition. This role involves troubleshooting complex technical problems, guiding customers through system configurations, and ensuring compliance with relevant accounting standards.

Responsibilities

• Provide high-level technical support to customers, addressing inquiries, troubleshooting issues and resolving complex problems related to revenue recognition.
• Manage and prioritize multiple customer cases to ensure timely and effective resolution.
• Apply deep understanding of revenue recognition principles and standards (eg., ASC 606, IFRS 15) to assist customers in configuring and optimizing their systems.
• Collaborate with internal teams to ensure the company’s software solutions comply with current revenue recognition regulations.
• Diagnose and resolve technical issues related to software applications, databases, and system integrations.
• Lead the implementation of revenue recognition solutions by working closely with development teams, providing technical guidance, and ensuring the successful integration of revenue recognition capabilities into our software systems.
• Work closely with the development team to identify and fix software bugs and implement necessary updates.
• Develop and deliver training sessions to customers on best practices for revenue recognition within the software.
• Create and maintain comprehensive documentation, including user guides, FAQs, and troubleshooting manuals.
• Collaborate with cross-functional teams (e.g., Sales, Product Management, Engineering) to provide customer feedback and influence product enhancements.
• Communicate effectively with customers to understand their needs and provide solutions that enhance their experience.
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively.
• Stay current with industry trends, emerging technologies, and changes in revenue recognition standards.
• Contribute to the continuous improvement of support processes and tools.

Qualifications

• Bachelor’s degree in Accounting, Finance, Computer Science, or related field.
• Minimum of 5 years of customer support or technical support roles, with at least 2 years focused on revenue recognition.
• Proficiency in using and troubleshooting software applications, knowledge of SQL and database management, familiarity with ERP systems.
• Strong understanding of revenue recognition principles and standards (e.g., ASC 606, IFRS 15).
• Salesforce experience: billing, Sales/Service cloud, technologies that work with Salesforce, Java Script, WebServices, REST, and SOAP APIs, Integration Patterns and Best Practices.
• Expertise in Snowflake to assist customers with data warehousing needs, including setup, optimization, and troubleshooting.
• Experience on newly added functionalities in Snowflake.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with the ability to think critically and provide innovative solutions.
• Demonstrated commitment to delivering exceptional customer service and improving customer satisfaction.

We are an upcoming Enterprise SaaS Start-Up Company focused on automating complex business processes. RightRev is founded by a young and aspiring disruption entrepreneur in the Accounting SaaS market who has proven experience in creating products and market opportunities by attracting big enterprise companies to use the technology. At RightRev, we’re committed to providing the most seamless and integrated revenue recognition solutions for modern businesses. We are the most sought after ‘Lead to Revenue Automation Software’ On Salesforce AppExchange Platform.

Roles & Responsibilities

• Identify, design, and recommend Salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability and performance.
• Evaluate trade-offs with technology and feasibility and make choices that fit the constraints of the project and minimize current costs, maintenance needs, and technical debt.
• Establish, participate, and maintain relationships with business units, project managers, and subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function/integration issues.
• Design, develop, implement and maintain VisualForce, AppExchange, Force.com pages and integration with on-premise or third-party solutions using Web Services, REST, including creation of custom objects, Apex classes, Triggers.
• Independently perform development, testing, implementation, documentation as it relates to salesforce.com software and Force.com platform.
• Release and Environment Management including sandbox usage planning metadata and data migration, environment comparisons, and version control.
• Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting.
• Should be able to design system-level architecture
• Conduct design/code reviews during major project milestones.
• Liaise with third-party software/support suppliers such as Salesforce.com.

Skills and Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, MIS or related field
• 5+ years previous development experience with Salesforce.com (Certified Salesforce.com Developer)
• 1+ Years experience development of Lightning components (Lightning web Components )
• 2+ Years experience as Architect role (Application / System / Solution)
• 5+ years Force.com development experience, with a strong focus on Apex, Visualforce, JavaScript, HTML/CSS, XML/JSON and API Integrations
• 3+ years work experience in managing team as Tech Lead
• Experience with Salesforce Billing or Billing Lifecycle is a plus
• Experience with Salesforce Sales / Service cloud.
• Experience with Salesforce Revenue Recognition is a huge advantage
• Experience with Salesforce AppExchange is a plus
• Must be experienced in Salesforce.com development including Apex Classes, Triggers, VisualForce pages, SOQL, Lightning Aura components and Lightning web components
• Experience with technologies that work with Salesforce, Java Script, Web Services, REST and SOAP APIs
• Experience with APEX Enterprise Patterns – Separation of Concerns (FinancialForce Library)
• Experience with heavy-duty customizations on the SFDC stack
• Knowledge of Salesforce Integration Patterns and Salesforce Best Practices using Apex and VisualForce
• Experience with working in Frameworks in Testing, Trigger, Integration, and Development.
• Must be comfortable with juggling multiple priorities with the ability to manage time effectively.
• Self-starter able to work proactively and with minimal supervision
• Salesforce Architect certifications are mandatory.
• Essentials Certifications: App Builder, Platform Developer, (Advanced Developer added advantage)
• Consultant certification is essential ( Sales, Service, CPQ ).
• JavaScript Knowledge is an added advantage

We are an upcoming Enterprise SaaS Start-Up Company focused on automating complex business processes. RightRev is founded by a young and aspiring disruption entrepreneur in the Accounting SaaS market who has proven experience in creating products and market opportunities by attracting big enterprise companies to use the technology. At RightRev, we’re committed to providing the most seamless and integrated revenue recognition solutions for modern businesses. We are the most sought after ‘Lead to Revenue Automation Software’ On Salesforce AppExchange Platform.

Roles & Responsibilities

• Identify, design, and recommend Salesforce.com based solutions, integration points and related implementation architecture for business usage improvements, scalability, and performance.
• Design, develop, implement and maintain AppExchange app, lightning pages and integration with on-premise or third-party solutions using Web Services, REST, including creation of custom objects, Apex classes, Triggers, workflows, email alerts.
• Independently perform development, testing, implementation, documentation as it relates to Salesforce.com software and Force.com platform.
• Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting.
• Conduct design/code reviews during major project milestones.

Skills and Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, MIS, or related field
• 5+ years of previous development experience with Salesforce.com (Certified Salesforce.com Developer / Advanced Developer)
• 5+ years of Salesforce.com development experience, with a strong focus on Apex class, trigger, Lightning web component, JavaScript, HTML/CSS Visual force.
• 2+ years of work experience in a senior developer role
• 1+ Years experience development of Custom Lightning components (Lightning web Components)
• Added advantage for experience with Salesforce CPQ and Billing or Billing Lifecycle Experience with Salesforce Sales / Service Cloud.
• Experience with Salesforce Revenue Recognition is a huge advantage
• Added advantage for experience with Salesforce AppExchange product development
• Experience with technologies that work with Salesforce, JavaScript, WebServices, REST, and SOAP APIs
• Added advantage for experience with APEX Enterprise Patterns – Separation of Concerns (FinancialForce Library)
• Experience with heavy-duty customizations on the SFDC stack
• Knowledge of Salesforce Integration Patterns and Salesforce Best Practices using Apex and VisualForce
• Experience with working in Frameworks in Testing, Trigger, Integration, and Development.